项目经理注意到一位团队成员在团队会议期间似乎越来越不满。该团队成员没有在关键的工作包上取得进展,这种进展的缺乏现在正在影响关键路径。团队成员认为他们在项目团队中没有扮演正确的角色。项目经理应该做什么?
A project manager notices that one team member seems increasingly unhappy during team meetings. The team member is not making progress on a key work package, and this lack of progress is now impacting the critical path. The team member feels that they are not in the correct role within the project team. What should the project manager do?
A :让团队成员相信他们的能力,提醒他们被选中是有原因的。 Reassure the team member about their abilities by reminding them that they were chosen for a reason.
B : 与团队成员会面,基于他们的优势而讨论他们可以如何做出贡献。 Meet with the team member to discuss where they can contribute, based on their strengths.
C :让团队成员接受有针对性的培训,以获得他们所指定角色所需的技能。 Enroll the team member in targeted training to acquire the needed skills for their assigned role.
D :安排与团队成员的每周触点,以讨论可能影响他们工作的障碍。 Schedule weekly touchpoints with the team member to discuss barriers that may impact their work.
正确答案:B
解析:知识点出处:PMBOK 6th 页码:P346 章节:9.5 管理团队:项目经理应该向团队成员分配富有挑战性的任务,对优秀绩效进行表彰。项目经理应留意团队成员是否有意愿和能力完成工作,然后相应地调整管理和领导力方式。相对那些已展现出能力和有经验的团队成员,技术能力较低的团队成员更需要强化监督。 排除法 A:提醒意义不大;B:帮助其找到角色;C:非技能问题 D:非障碍问题